Announcements

IT support for fall break and Duo backup plan

IT Services will provide support during fall break next week. We've listed the hours for our locations below. To prepare for the holidays, we encourage you to follow our guides to ensure access to Duo if your phone is lost, damaged, or replaced (new).

Create your MFA with Duo backup plan!

Generate and print backup codes for Duo to avoid disruption in access, but please don't store backup codes on your phone.

• Duo: getting a new phone - what to do now to prepare
• Create backup codes
• How to use backup codes

IT support (in-person and remote) during fall break

Help Desk - Andersen 2000, 262-472-4357, helpdesk@uww.edu

• November 27: 8 a.m. - 7 p.m.
• November 28: Closed
• November 29: 8:00 a.m. - 4 p.m.

ResNET - Goodhue 19, 262-472-3233, resnet@uww.edu

• November 27: 8 a.m. - 4:30 p.m.
• November 28: Closed
• November 29: Closed (The Help Desk will monitor and respond.)
• November 30: Closed
• December 1: Regular hours resume, 12 p.m. - 6 p.m. (phone/email only; limited to addressing student needs)

Emails sent to either address will be accessible to the Help Desk and ResNET. 

Note: Canvas 24/7 support can assist with Canvas-related issues, see Getting Started with Canvas for more information.

IT Services wishes you a wonderful fall break!